Rust & Rhinestones Shipping Policy

Thank you for shopping with Rust & Rhinestones! We work hard to get your order packed carefully and on its way as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders placed on weekends or holidays will begin processing on the next business day. During sales, holidays, product launches, or other high-volume periods, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on your order and delivery location.

Any free-shipping promotions will be applied according to the terms of the applicable promotion.

Estimated Delivery

Delivery times vary depending on the shipping method selected, carrier, and destination.

Please keep in mind that estimated delivery dates are provided by the shipping carrier and are not guaranteed by Rust & Rhinestones.

Carrier delays caused by weather, holidays, service disruptions, or other circumstances outside our control may occasionally occur.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to make a correction before the order ships, but we cannot guarantee changes once processing has begun.

Rust & Rhinestones is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is handled by that carrier.

If your tracking information shows that your package is delayed, missing, or delivered but you cannot locate it, please contact the shipping carrier first and then contact Rust & Rhinestones if additional assistance is needed.

We will gladly help where possible, but Rust & Rhinestones cannot guarantee replacement or reimbursement for packages that a carrier confirms were successfully delivered.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.

Include your order number and clear photographs of the item and packaging so we can review the issue and make it right.

Questions

If you have questions about your shipment or order, please contact Rust & Rhinestones through the contact information provided on our website.

Rust & Rhinestones Return Policy

We want you to love what you ordered from Rust & Rhinestones. If something isn’t quite right, eligible items may be returned within the guidelines below.

7-Day Return Window

Return requests must be made within 7 days of delivery. The 7-day return period begins on the date your package is marked as delivered by the shipping carrier.

Return Eligibility

To qualify for a return, merchandise must be unworn, unused, unwashed, in its original condition, free from stains, odors, makeup, deodorant, pet hair, smoke, or other signs of wear, and returned with original tags and packaging when applicable.

Rust & Rhinestones reserves the right to refuse a return if an item does not meet these requirements.

Return Shipping

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable unless the return is the result of an error by Rust & Rhinestones or the item arrived damaged or defective.

We strongly recommend using a trackable shipping method when returning merchandise. Rust & Rhinestones is not responsible for return packages that are lost or damaged while in transit.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your return. Approved refunds will be issued to the original payment method used for the purchase.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery and provide your order number along with photographs showing the issue.

Exchanges

If you would like a different size, color, or item, availability cannot be guaranteed. The easiest option may be to return the eligible item under this policy and place a new order for the desired item.

Final Determination

Rust & Rhinestones reserves the right to determine whether returned merchandise meets the requirements of this policy.

Questions About a Return

For questions or to begin a return, contact support@randrboutique.com and include your order number.